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RENCARE

This is specially designed and created for Renault vehicle owners. Below is the list of coverage built for you and your Renault cars. With this, you can be assured that when an unfortunate event happens, you are covered and need not worry much because we are here for you.

Key Benefits

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Agreed Value

Covers 100% of the recommended sum insured up to 12 years for Renault vehicles in the event of Total Loss or Theft claim.

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Additional Cash Payout

Customer will receive 20% additional cash payout of the sum insured or a maximum of RM3,000 in the event of Total Loss or Theft.

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No Betterment Charge

Any replacement of new original parts cost will be waived for Renault vehicles up to 10 years old. Repair works must be carried out at any Renault authorised workshop.

More Benefits

Customer shall be entitled to an allowance of RM150 per day, up to a max 3 days for the repair period recommended by Loss Adjusters in the event of own damage claim (excluding Own Damage - Knock for Knock).

Towing assistance up to RM400 per event to the nearest Renault authorised workshop.

Free labour costs up to 2 hours per event for minor repairs (jump start or battery replacement, change of flat tyre and refill fuel). Any parts costs incurred shall be borne by customers.

  • In the event of breakdown in Thailand, Singapore & Brunei, we will arrange towing services to the customer’s preferred workshop. Towing cost shall be borne by customer.
  • We will arrange vehicle repatriation upon request. Costs shall be borne by customer.
  • Standard towing assistance up to RM400 applies for towing from Malaysia border to the nearest Renault authorised workshop.

We provide complimentary accident towing to the nearest Renault authorised workshop from the incident location.

New genuine parts replacement are warrantable for 12 months with unlimited mileage. Paintwork comes with 12 months warranty.

Reimbursement of the actual repair or replacement costs up to RM1,500 to the loss or damage of car key due to an actual or attempted theft, robbery or house break-in. The car key repair works or replacement should be carried out at any Renault authorised workshop.

Customer can be reimbursed an allowance up to RM1,500 in the event of car damage due to flood. Repair works should be carried out at any Renault authorised workshop.

Compensation up to RM500 for the loss of possessions placed in your car in the event that windscreen or window is broken whilst you or your authorised driver were driving on the road. A police report must be lodged within 24 hours after the incident occurred.

The policy excess of RM400 is waived for an unnamed driver. Drivers under the age of 21 years or holding a Provisional/Learner driving license is not applicable.

In the event of a medical emergency, we will arrange for medical assistance through an ambulance or other transportation to the nearest medical.

In the event of emergency, upon request from a customer, we shall endeavor to contact your family and keep them informed of your whereabouts.

Express approval for damage claim less than RM20,000. Repair works must be carried out at any Renault authorised workshop.

We are ready to assist you from claim submission
until claim approval by the insurance company.

A wide network of 20 authorized Service Centres nationwide. Equipped with high-end tools and expertise in ensuring a total quality workmanship and customer satisfaction.

Frequently Asked Questions (FAQ)

Rencare is an exclusive package curated specifically for all Renault owners that provides great benefits to ensure a complete peace of mind.

Rencare comes exclusively with the purchase of New Renault Car Insurance OR renewal of insurance with Tan Chong Insurance Business Stream (TCIBS). Only applicable to all motor comprehensive insurance for private use Renault Cars. Car insurance renewal can be done via below: 

  1. Renault Showroom and Service Centre
  2. TCIBS Contact Centre: 1800 88 8185
  3. Email: connect@tcibs.com.my 
  4. Online renewal: https://tcibsmobile.tanchonggroup.com

You may refer to https://www.tcibs.com.my for more information.

No additional charges. The premium is inclusive in the basic premium and varies according to the insurers.

Yes. One (1) claim is applicable for each benefit per annum renewal.

You may liaise with the Renault Service Centre for any claim request.

You may reach us by calling below numbers: 

Hotline:
1800-88-8663 (24hrs)
+603- 40475225 (From overseas - Thailand, Singapore & Brunei)

We strongly recommend that you send your car to the Renault Authorised Service Centre and Body Paint.

You may also send your car to any PIAM Approved Repairers, but do take note of the vehicle’s manufacturer terms and conditions. We recommend that you send your car to Renault authorised workshop for the vehicle’s warranty assurance and quality workmanship.

Rencare is not transferable, next buyer (customer) can enjoy Rencare by renewing insurance from TCIBS.

We’re able to provide you with quotations comparison from 13 insurance panels in Malaysia within a click via our aggregator platform. Our insurance packages cover 100% of the sum insured in the event of total loss or theft. Discounts or promotion may vary from time to time.

Add-On Protection

We offer additional coverage on top of your existing comprehensive motor insurance policy. Think of it as an additional layer of protection, read-on!

You never know when rocks at the pavement decide to take a hit at you. This extension covers the accidental breakage of your windscreen/windows. This will not affect your vehicle's NCD in the event of a replacement claim.

There are many environmental issues these days. This covers damage to your vehicle due to flood, windstorm, typhoon, volcanic eruption, earthquake, landslide or subsidence (Classified as Acts of God) will be covered as per the sum insured stated in the comprehensive motor insurance policy.

  • This provides full coverage for the insured driver in the event legal action is taken against him/her by the passenger(s) due to any bodily injury that was caused due to the negligence of the driver.
  • Please be aware that vehicles that are to be driven into Singapore would be required to have this coverage.
  • This coverage is extended to the legal liability of passenger(s) in the event the passenger(s) of the insured vehicle caused any injury/damage to the property of the 3rd party. This covers bodily injury claims and claims of property damage of up to RM3 million - subject to individual policy terms and conditions signed when purchasing the insurance.
  • This coverage is not applicable to commercial vehicles.

In this day and age where most topics can trigger someone causing a commotion, it's best to protect your vehicle. This coverage protects damage to your vehicle due to a strike, riot, and civil commotion. This is an additional coverage as an extension of your basic comprehensive motor insurance.

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