24/7 RSA (Roadside Assistance)
Have a piece of mind. We are here to serve and protect you in the event of any emergencies. Whether your car broke down, needs a roadside repair, or even a medical assistance, we look out for you 24/7, 365 days a year.
Save this number for your convenience in case of emergency:
Emergency Care Line 1800 88 3838
24 Hours Breakdown Assistance
Towing assistance up to RM400 (Niscare or Rencare) and RM 300 (GoCare) per tow and unlimited number of times per policy period.
Roadside Repair Assistance
Free labour costs up to 2 hours per event for minor roadside repair (e.g. jump start, battery replacement, change of tyre, fuel refill etc). Any parts costs incurred shall be borne by customers.
Emergency Medical Evacuation Arrangement & Message Transmission
In the event of a medical emergency:
- We will arrange for medical assistance through an ambulance or other transportation to the nearest medical.
- Upon request from a customer, we shall endeavor to contact your family and keep them informed of your whereabouts.
Do's and Don'ts In Case of Accident
What To Do In Case of Car Breakdown
No matter how bad the breakdown is, the first and the most important thing is not to panic and get upset.
Thankfully, catastrophic and sudden breakdowns are rare. Your car will usually give you some indication that it’s not happy. Listen out for unusual sounds and keep an eye on dashboard warning lights. Try to stay calm and keep others in the car calm as well.
When you feel that something is amiss about your vehicle, immediately start looking for a safe place to park and turn on your hazard lights. If you are on the highway, park in the far left lane for safety purposes.
Should you be on the road, find the most appropriate spot to park to minimize the congestion to the traffic. However, if your car breaks down in the middle of the road, it’s recommended to put the warning triangle about 30 meters behind your car to signal to oncoming vehicles. Be sure that your car is in neutral so that it can be manually shifted or towed if necessary.
Make a Call
Call TCIBS Emergency Care Line 1800 88 3838 and inform them of your situation. Wait for the Rescue Team to check and determine if the car can be solved with a quick fix or to be towed to the nearest authorised service centre/ workshop.